E-commerce order and delivery terms

Payment methods we have at our disposal:

Mobile payment: Pivo, MobilePay

Bank fee: OP, Nordea, Danske Bank, POP Bank, Savings Bank, Oma Savings Bank, Ålandsbanken, Handelsbanken, Aktia, S-Bank.

Credit card payment: Visa, Visa Electron, Mastercard

Invoice and installment: OP Invoice, Walley, Flexibility

Other Payment Methods: Pay

Once you have placed your order, it will be processed. When the product is found in our warehouse, the delivery time is estimated at 3-5 business days. If the product is temporarily run out or the product has an abnormal delivery date, the product will be delivered as a follow -up.

If the product is lost or damaged during transport or otherwise does not correspond to your order, you must notify the error no later than 14 days in writing or by telephone. If the product is damaged in transportation, it is very important to mention this to the transport company as soon as you receive the product.

If you have received something missing from the wrong, defective or broken product / order, always contact our customer service in uula@uula.fi or 010 820 0020.

Matkahuolto's home distribution

E -commerce order prices as follows:

Matkahuolto home distribution:
€ 11.00 (up to 2 kg)
€ 18.90 (up to 5 kg)
€ 20.90 (up to 35 kg)
€ 22.50 (up to 55 kg)
€ 27.75 (up to 155 kg)

More than € 500 shopping is delivered free of charge at home.

Occasionally, our online store offers free deliveries with a campaign code, which can be found on our homepage or on the News page.

Deliveries to Åland:

Orders for Åland are not randomly subject to free deliveries offered by our online store.

We deliver orders to Åland without VAT. The subscriber in Åland is responsible for payment of VAT.

You can cancel your purchase within 14 days of your order arrive. In order to exercise the right of cancellation, the customer must notify the cancellation decision by telephone, letter or email. In order to comply with the deadline for the withdrawal, it is sufficient that the notification of the use of the right of withdrawal shall be made before the end of the withdrawal period. Simply restoring or not picking up the goods without a separate revelation is not enough. If you would like to cancel your order and the cancellation of the order is not due to the product, you will be responsible for paying the product return to our factory. Transportation costs are determined by the amount or weight of the order.

The replacement and return policy applies only to non-tinted goals and unopened and unused products. If you would like to make a refund, you will be responsible for paying the product return to our factory delivered to our factory. Transportation costs are determined by the amount or weight of the return products. The products must be preserved according to their storage instructions, usually at room temperature. If the product to be returned has been stored, compressed or treated carelessly, you will be responsible for the reduction of the product up to a maximum value of the product. The performance will be returned once we have checked the correctness of the returned shipment.

Restrictions on ordering an order

• The right to cancel the order is not valid if you have ordered a tinted paint.
• There is no right of return for the products if you have ordered a tinted paint.
• The tinted paints are made on a basis by order according to the customer's wishes.
• Corporate customers do not have the right to cancel the order.

This is how you return the product

Follow the following instructions as you return products:

1. Carefully process the product to be returned and its original packaging.
2. Notify the return to uula@uula.fi . or by phone to 010 820 0020.
3. We hope you always tell the reason for the return.
4. Export the products to be returned to the post office.
5. Return to Uula Color Oy, Yttiläntie 265, 32920 Kauvatsa.
6. Please indicate the post ID of Uula Color Oy (601869 postal package or 805880 freight)
7. You can also return the product to the Uula factory outlet, Yttiläntie 265, 32920 KAUVATA

Paytrail Oyj (2122839-7) is a payment service provider and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Corporation appears as a payment recipient by bank statement or card invoice and passes the payment to the merchant. Paytrail Oyj has a license license. In cases of complaints, please contact the product supplier primarily.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/cuulist/thema-payment

Other conditions

Product presentations include product labels, safety reports, potential hazard stories, and painting and operating instructions. The customer is always responsible for testing the product for their own use. We are not responsible for errors that are caused by the product that is not suitable for the customer's purpose. The customer should always learn about the instructions in the technical information and the danger statements. We are not responsible for errors and problems that have arisen if these guidelines have not been followed, such as the wrong storage of the product, the wrong way of use or inadequate personal protection during use.

The right to refuse an order

If any product you order is not available, we reserve the right to cancel the trade. Please note that the e -commerce shopping cart will not reserve products in stock until the order is paid.

Disagreements

We are responsible for any errors in the products in accordance with Finnish law. In the event of a disagreement, you may bring the matter to the Consumer Disputes Board. Before taking the matter to the Consumer Disputes Board, we recommend that you contact consumer advice. The Consumer Disputes Board may omit the matter unless the consumer was first contacted with consumer advice.

Clear price errors

The Uula e -commerce reserves the right to cancel the order for clear price errors. A clear price error refers to the possible pricing error of the product in the online store in that the price of the product differs significantly and clearly from the correct price of the product. The price is so clearly different from the right price that the customer is considered to understand the wrong thing.

Overwhelming obstacle

Uula's e -commerce store is not responsible for the delays and damage caused by an obstacle outside its influence, which it has not reasonably been anticipated or cannot be avoided. The overwhelming obstacle is considered, for example. industrial action, staff illness, import and export bans, and disruption in transportation. If the overwhelming obstacle continues for more than three months, both Uula's online store and the customer will have the right to cancel orders without any damages or delay.

Alteration of the terms

The Uula e-commerce store may change the terms of ordering and delivery, for example due to changes in law.